- Troubleshooting all aspects of computer services including network, WIFI, operating system, MS-Office, Internet, desktops, laptops, laser printers, Zebra label printers, scanners, projectors, and other computer hardware. 
- Documenting user calls and support job statuses using BMC Helpdesk system 
- Relocating or moving existing equipment as required. 
- Installing, configuring, and moving hardware and software equipment 
- Imaging PCs and helping to create pr update existing images 
- Act as help desk staff member as and when required 

- Bachelor degree or higher diploma in information technology or related subject. 
- MSCE in windows, MCSE in Exchange, A+, CCNA, ITEL and other relevant professional certification are highly preferable. 
- Knowledge of the operation of internet service Provider (ISP), LAN,WAN, ISP Protocals, Dial-up, xDSL, Cable, WiFi, WiMAX, VOIP network, configuration of router and switches (Cisco), firewalls and other network security mechanisms. 
- Knowledge of Cisco IP telephony/Unified communications and its integration with end user PC would be highly advantageous. 
- English Fluency - Arabic is definite advantage 
- Experience in healthcare sector is a must.